Privacy policy

Groupe Sierra places great importance on protecting your personal information. This policy explains what information we collect, why we collect it, and how we protect it. It applies to our website and our communications with you.

Personal information is any information that can identify you, directly or indirectly.

Groupe Sierra has designated a person responsible for the protection of personal information. This person ensures compliance with this policy and responds to your requests. To reach them, use the Contact page of our site.

We collect the following information when you contact us or use our site:

• Your name and contact details (email, phone number, address)
• The information you provide in our forms
• Your interest in a project, a cottage or a building
• Technical information related to your browsing (IP address, device type, pages visited)

We only collect the information necessary for the purposes described below.

We use your information for the following purposes:

• Respond to your requests and questions
• Send you information about our projects and availability
• Contact you as part of a purchase or rental process
• Send you our communications, if you have consented to it
• Improve our website and our services
• Comply with our legal obligations

We collect your information in two ways:

• Directly, when you fill out a form, subscribe to a newsletter, or contact us
• Automatically, through cookies when you browse our site

Our site uses cookies (also called tracking files). A cookie is a small file placed on your device. It helps us make the site work, measure its use, and improve your experience.

You can accept or refuse non-essential cookies. You can also change your browser settings to block or delete them.

We do not sell your personal information. We may disclose it to the following parties, only when necessary:

• Our employees who need it to perform their duties
• Our service providers (web hosting, email, analytics tools, property management)
• A public authority, when required by law

Our providers are required to protect your information and use it only for the intended purposes.

Some of our providers may process your information outside Québec. In such cases, we ensure that your information receives adequate protection.

We retain your personal information for as long as necessary for the purposes for which it was collected. We also retain it to comply with our legal obligations.

When your information is no longer needed, we destroy it or anonymize it securely.

We take reasonable measures to protect your personal information. These measures aim to prevent loss, theft and unauthorized access.

The law grants you several rights regarding your personal information:

• Access the information we hold about you
• Request the correction of inaccurate or incomplete information
• Withdraw your consent to its use
• Request the cessation of the dissemination of information or the removal of a hyperlink concerning you
• File a complaint if you believe your rights are not being respected

To exercise your rights, contact us through the Contact page. We will respond to your request within the timeframes provided by law.

By using our site and providing us with your information, you consent to its use for the purposes described in this policy. You may withdraw your consent at any time. Withdrawal may limit our ability to respond to your requests.

Our site is intended for an adult audience. We do not knowingly collect information about minors without the consent of a parent or guardian.

We may amend this policy to reflect new practices or new legal obligations. The date of the last update appears at the top of the page. We invite you to review it regularly.

For any question about this policy or the processing of your personal information, contact us through the Contact page of our site.

If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec.

Website : www.cai.gouv.qc.caPhone : 1 888 528-7741